document: Impact of user satisfaction and trust on virtual team members Pressured by the growing need for fast response times , mass customization , and globalization , many organizations are turning to flexible organizational forms , such as virtual teams . Virtual teams consist of cooperative relationships supported by information technology to overcome limitations of time and/or location . Virtual teams require their members to rely heavily on the use of information technology and trust in coworkers . This study investigates the impacts that the reliance on information technology -LRB- operationalized in our study via the user satisfaction construct -RRB- and trust have on the job satisfaction of virtual team members . The study findings reveal that both user satisfaction and trust are positively related to job satisfaction in virtual teams , while system use was not found to play a significant role . These findings emphasize that organizations seeking the benefits of flexible , IT-enabled virtual teams must consider both the level of trust among colleagues , and the users ' satisfaction with the information technology on which virtual teams rely
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