document: Utilizing Web-based case studies for cutting-edge information services issues This article reports on a pilot study conducted by the Academic Libraries of the 21st Century project team to determine whether the benefits of the case study method as a training framework for change initiatives could successfully transfer from the traditional face-to-face format to a virtual format . Methods of developing the training framework , as well as the benefits , challenges , and recommendations for future strategies gained from participant feedback are outlined . The results of a survey administered to chat session registrants are presented in three sections : -LRB- 1 -RRB- evaluation of the training framework ; -LRB- 2 -RRB- evaluation of participants ' experiences in the virtual environment ; and -LRB- 3 -RRB- a comparison of participants ' preference of format . The overall participant feedback regarding the utilization of the case study method in a virtual environment for professional development and collaborative problem solving is very positive
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