dialogue: #Person1#: Is there anything I can do for you?
  #Person2#: Yes, I joined your group of bus tour this morning. You promised the journey will last 3 hours and we will visit 15 sightseeing spots.
  #Person1#: Yes, sir. We promised that.
  #Person2#: But have 2 - hour journey.
  #Person1#: Really? I am sorry, sir. We will look into this matter. Would you please wait a moment here?
summary: #Person1# apologizes and will look into an empty promise of a journey for #Person2#.
topic: journey complaint