dialogue: #Person1#: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you?
  #Person2#: Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder.
  #Person1#: I see. I hope I can be of some help. Can you explain what the problem is, please?
  #Person2#: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there. I hope you understand that a simple repair is just not enough. I demand compensation for the lost tapes as well.
  #Person1#: I'm sorry. That's all very unfortunate. I'm sure something can be done. I will put you through to our legal consulant, Mrs. Schroder. One moment, please. (dialing sound...) Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?
  #Person2#: I hope you're not trying to get rid of me.
  #Person1#: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please?
  #Person2#: Yes. It's 0181 945 8719.
  #Person1#: Thank you very much. Goodbye.
summary: John Cruise calls Eve to register a complaint about his video recorder and explains what the problem is. Eve promises to urge their legal consultant to call him back.
topic: after-sales service