dialogue: #Person1#: Front Desk, may I help you?
  #Person2#: Yes, I'd like to move to another room.
  #Person1#: Is there anything uncomfortable in your room?
  #Person2#: Yes. The air-conditioner in this room doesn't work.
  #Person1#: May I have your room number, sir?
  #Person2#: Wang Wei. Room 1212.
  #Person1#: OK. Mr. Wang, may I send a room attendant to check it for you first?
  #Person2#: All right.
  #Person1#: ( 15 minutes later ) Mr. Wang, we are deeply sorry for the inconvenience. The maintenance might last for a long time, may I offer you another room?
  #Person2#: Yes. No problem.
summary: #Person1# helps Mr. Wang move to another room because the maintenance of the air-conditioner in Mr. Wang's room might last for a long time.
topic: change a room